Refund policy

Refund Policy

At Veloria Luxe, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, you may request a return within 30 days of receiving your item.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@velorialuxe.com.

Please note:
Return address details will be provided after contacting our support team at info@velorialuxe.com.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Non-returnable Items

Certain types of items cannot be returned, such as:
- Perishable goods
- Custom products
- Personal care goods
- Gift cards
- Sale items

If you have questions about your specific item, please contact us.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, your item must be unused, in the same condition you received it, and in its original packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved.

If approved, your refund will automatically be processed back to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@velorialuxe.com.